Your Google reviews, answered every week. You don't have to log in.
ReplyDesk writes and posts replies to your Google reviews for owner-run electricians and garage-door companies. You OK every reply to a negative review before it goes up. $39 a month.
How it works
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1. Add us as a Manager on your Google Business Profile.
It takes a couple of minutes, you stay the owner, and you can remove us anytime. Rather not give access? We'll email you the replies each week to paste in yourself.
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2. We catch up on your backlog.
In the first week, we reply to the reviews that don't have an answer yet.
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3. Every new review gets a reply.
Good reviews (4-5 stars) get a short, specific thank-you, posted automatically. For 1-3 star reviews, we email you our reply first, and it's posted only after you OK it.
Before / after
SAMPLE ONLY. The business and reviews below are fictional, made up to show what a reply looks like. They are not real customers.
Before: a 5-star review with no reply
★★★★★ Dana R.: "Spring snapped on a Saturday morning and they had someone out by noon. Tech explained what went wrong and didn't try to upsell me on a new door."
(no response from the owner)
After
Response from the owner: "Thanks, Dana. A broken spring on a Saturday is no fun, and we're glad we could get you back up and running the same day. Appreciate you mentioning the straight answer about the door; that's how we like to do it. - the Example Garage Door Co. team"
Before: a 2-star review with no reply
★★☆☆☆ M.: "Electrician showed up two hours late and didn't call ahead. Work itself was fine."
(no response from the owner)
After (sent to the owner for an OK before posting)
Response from the owner: "Thanks for the honest feedback, and sorry about the wait. You should have had a call letting you know we were running late. We're glad the work itself was right. If you'd like to talk it over, please reach out to us directly. - the Example Electric Co. team"
Price
$39 a month
One Google Business Profile.
- A reply to every new Google review, plus your backlog in the first week
- You OK every reply to a negative (1-3 star) review before it posts
- Posted for you through Manager access, or emailed weekly to paste in
- Paid upfront by card. No contract, cancel anytime.
- 30-day money-back guarantee
No free trial. Instead, email us at replydeskhq@agentmail.to and we'll write replies to a few of your real unanswered reviews first, so you can see them before you pay.
FAQ
Is giving you Manager access safe?
Google Business Profile lets the owner add a Manager. A Manager can reply to reviews but can't add or remove users or delete your profile, and you sign in with your account while we sign in with ours, so no password is shared. You can remove us anytime under People and access. To be upfront: Google has no "reviews only" role, so a Manager can also edit things like hours and photos. We only reply to reviews. Google's page on how this works: https://support.google.com/business/answer/3403100
Google can write replies with AI for free now. Why pay?
It can. Google is adding AI reply suggestions to Business Profile, and the free Gemini app can draft replies if you connect your profile. If you're happy opening those and handling each review yourself, you don't need us. ReplyDesk is for owners who'd rather not think about it: you don't log in, you OK the replies to negative ones by email, and the replies are written for an electrical or garage-door business.
What do you say to bad reviews?
We keep it calm and short. We thank them, don't argue, don't share details about the job or the customer, and invite them to contact you directly. We never admit fault or promise a refund on your behalf. We email you every reply to a negative review, and it posts only after you OK it.
What if I don't want to give access?
That's fine. Every week we'll email you a ready-to-paste reply for each new review. Pasting them in takes a few minutes.
How do I cancel?
Email us at replydeskhq@agentmail.to and we'll stop. If you added us as a Manager, remove us under People and access, or ask and we'll remove ourselves. If it isn't working for you in the first 30 days, you get your money back.
Contact
Questions, or want replies written for a few of your reviews? Email replydeskhq@agentmail.to and Kris will get back to you. We keep everything over email, so there's no phone line.